What to Expect

Common Questions

1. Will my paver patio or retaining wall require maintenance?  

Generally, the answer is no. Over time, large roots from nearby stones can push pavers up from the ground, or move a wall stone. Since both paver patios and retaining walls are segmented systems, they can easily be repaired several years later if a tree decides to get pushy.

2. Can I shovel or use a snow blower on my paver patio?

Absolutely. In fact, the concrete used for paver patios is often much harder and more durable than the concrete used in a poured concrete slab.

3. Can I apply salt to my paver patio?

Salt will damage pavers quickly. If you are going to use salt, then we highly suggest applying a salt sealer to your product. Also consider sealing your retaining wall if it is going to be near an area where salt will be used.

4. Why do my concrete pavers and/or concrete wall stone have a white haze?

 In the weeks or months after installing your pavers or retaining wall, you may white haze may appear on the surface, or it may appear that the color is fading. Your pavers or wall stone are not damaged – they are experiencing a process called “efflorescence”. It is caused by naturally occurring salts that form during the curing of a cement block. The condition will correct itself given time and exposure.

5. How do I prepare for my landscape installation day?

Stop watering your yard 2 days before installation to minimize damage to your grass. Mow your grass even if it is going to be removed, since tall grass can be hard to work with. Make sure your outdoor water is turned on and an electrical outlet is accessible. Remove as many personal items from your yard as possible to avoid damage. Also, please clean up any dog poo ;)

6. What sort of wear and tear should I expect?

Although this varies by project and there is always a little impact, we always do our best to minimize the damage to your yard. Talk to your site supervisor if you have concerns and he will address those issues on site.

7. What do I do if I find a broken paver?

Although this does not happen very often, we try to leave a couple of pavers at every job site for this exact reason. Simply give us a call and we will send out a technician to come out and fix it for you!

8. What if my retaining wall cap comes loose?

We use a strong adhesive to glue your retaining wall cap to your retaining wall. Sometimes it will bond so strongly that it is even stronger than the concrete itself. However, temperature and water can affect the glue when it is being installed. If you notice that a cap has come loose, simply give us a call and we will send a technician out to adhere it back together.

9. Will my paver patio discolor over time?

Exposure to extensive sunlight will cause a paver to fade over time. Metal shovels or leaves may also discolor a patio. There is no need to use a harsh cleaner to remove those stains. Simply remove the shovel or the leaves and in a very short time the discoloration should disappear. When painting around a paver patio it is wise to cover the patio completely. Remember: paver patios are meant to be lived in, so don’t worry too much about the little things :)

10. Will moss grow on my retaining wall block or patio?

Areas that are in the shade and are damp are likely to grow moss. Consider using a moss sealer to inhibit the growth. If your patio already has moss, then it must be removed before applying the sealant.